At STORY CO. LLC ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website at storycobend.com or use our construction and renovation services.
Information We Collect
Information You Provide Directly
- Contact Information: Name, mailing address, email address, phone number
- Project Information: Details about your construction or renovation project, property address, preferences, and specifications
- Billing Information: Payment details, billing address, and financial information necessary for transactions
- Communication Records: Correspondence via email, phone calls, text messages, and in-person consultations
- Photos and Media: Images of your property, project progress photos, and before/after documentation (with your consent)
Information Collected Automatically
- Website Usage Data: IP address, browser type and version, operating system, referring website, pages viewed, time spent on pages, and access times
- Device Information: Device type, unique device identifiers, and mobile network information
- Location Data: General geographic location based on IP address to verify service area availability (we serve Bend, Redmond, Sisters & Sunriver, Oregon)
How We Use Your Information
- Provide and improve our construction and renovation services
- Respond to your inquiries and communicate about projects
- Process payments and manage billing
- Send project updates and service-related communications
- Improve our website and user experience
- Comply with legal obligations and protect our rights
Information Sharing
We do not sell, trade, or rent your personal information. We may share information with:
- Subcontractors and suppliers directly involved in your project
- Payment processors for transaction handling
- Legal authorities when required by law
- Professional advisors (attorneys, accountants) as necessary
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Cookies
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
