Privacy Policy

Effective Date: June 17, 2025

At STORY CO. LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website at storycobend.com or use our construction and renovation services.

Information We Collect

Information You Provide Directly

• Contact Information: Name, mailing address, email address, phone number
• Project Information: Details about your construction or renovation project, property address, preferences, and specifications
• Billing Information: Payment details, billing address, and financial information necessary for transactions
• Communication Records: Correspondence via email, phone calls, text messages, and in-person consultations
• Photos and Media: Images of your property, project progress photos, and before/after documentation (with your consent)

Information Collected Automatically

• Website Usage Data: IP address, browser type and version, operating system, referring website, pages viewed, time spent on pages, and access times
• Device Information: Device type, unique device identifiers, and mobile network information
• Location Data: General geographic location based on IP address

Information from Third Parties

• Subcontractors and Vendors: Information shared by our trusted partners in connection with your project
• Public Records: Publicly available property information relevant to construction permits and regulations

SMS/Text Messaging Information

• Phone Numbers: Mobile phone numbers provided for text message communications
• Message Content: Text messages sent and received through our business communication system
• Opt-in/Opt-out Preferences: Your consent and preferences for receiving text messages

How We Use Your Information

We use your personal information for the following business purposes:

Service Delivery

• Providing construction, renovation, and design services
• Scheduling consultations, estimates, and project timelines
• Communicating about project progress, changes, and completion
• Coordinating with subcontractors and suppliers

Business Operations

• Processing payments and managing invoicing through QuickBooks
• Managing customer relationships and project documentation
• Maintaining records for warranty and service purposes
• Ensuring compliance with Oregon Construction Contractors Board (CCB) requirements

Communication and Marketing

• Responding to inquiries and providing customer support
• Sending project updates, appointment reminders, and service notifications via email, phone, or text message
• Sharing company news, portfolio updates, and promotional offers (with your consent)
• Requesting reviews and testimonials upon project completion
• Text Message Communications: Sending project-related updates, appointment confirmations, and service communications via SMS (with your consent)

Legal and Safety Compliance

• Complying with licensing requirements and regulations
• Maintaining insurance and bonding documentation
• Protecting our legal rights and those of our customers
• Ensuring workplace and project site safety

Legal Basis for Processing (Where Applicable)

We process your personal information based on:

• Contract Performance: To fulfill our construction and renovation services
• Legitimate Interests: For business operations, customer service, and safety
• Legal Compliance: To meet Oregon CCB licensing and regulatory requirements
• Consent: For marketing communications and optional services

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers and Subcontractors

• Licensed subcontractors working on your project
• Material suppliers and vendors
• Payment processors (Stripe) and accounting services (QuickBooks)
• Our CPA firm (Azure Tax and Accounting) for financial management
• SMS/Text Messaging Service Providers: We use third-party services to send and receive text messages, including platform providers, phone companies, and other vendors who assist in message delivery

SMS/Text Messaging Data Sharing

We will not share your opt-in to SMS communications with third parties for purposes unrelated to supporting our construction services. However, we may share your information with third parties that help us provide messaging services, including platform providers and phone companies. Text messaging originator opt-in data and consent will not be shared with any third parties.

Professional Partners

• Design partners and consultants when relevant to your project
• Permit offices and inspection services as required by law
• Insurance providers for claims processing

Legal Requirements

• Oregon Construction Contractors Board for licensing compliance
• Law enforcement or legal authorities when required by law
• Courts or legal proceedings to protect our rights or safety

All third parties are required to maintain confidentiality and use your information only for the specified purposes.

Data Security and Storage

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure servers and encrypted data transmission
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure physical storage of documents at our Bend, Oregon office

Data Retention: We retain your information for as long as necessary to provide services, comply with legal obligations, and maintain business records. Project-related information is typically retained for 7 years for warranty and legal purposes.

Your Privacy Rights

You have the right to:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal data in a portable format

Control and Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Object to processing for marketing purposes
• Withdraw consent for optional communications
• Request restriction of certain processing activities
• SMS Opt-out: Reply STOP to any text message to opt out of future SMS communications

Communication Preferences

• Opt-out of marketing emails by clicking unsubscribe links
• Update your communication preferences at any time
• Choose how you receive project updates and notifications (email, phone, or text)
• Text Message Preferences: Manage your SMS communication preferences by replying STOP to opt out or contacting us directly

To exercise these rights, contact us, see below.

Cookies and Website Technology

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website traffic and user behavior
• Remember your preferences and settings
• Provide relevant content and improve user experience

You can manage cookie preferences through your browser settings. Disabling cookies may limit website functionality.

Third-Party Links

Our website may contain links to third-party websites (suppliers, partners, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collection and sale practices. Contact us for more information about exercising these rights.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website with a new effective date
• Notify you of material changes via email or prominent website notice
• Continue to protect your information in accordance with the updated policy

Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or to discuss your information practices, please contact us:

STORY CO. LLC
20415 Klahani Dr
Bend, OR 97702

Email: helloobfsctd-34d3a5@storycobend.com
Phone:

Oregon CCB License: #256978